Video Playback Issues

Why are my encrypted videos not playing or displaying error messages?

If you're encountering issues with encrypted videos not playing correctly or showing error messages, follow these steps for resolution:

1. Video Conversion: Start by converting your original video to a web-friendly MP4 format using tools like Handbrake.fr or a similar video converter. This ensures compatibility with most web browsers and playback environments.

2. Re-upload: After converting the video, re-upload it to our platform. Ensure that the new MP4 version is used for this step.

3. Disable Encryption: If the problem persists even after converting and re-uploading, consider temporarily disabling video encryption. You can do this by editing your project settings. Occasionally, some videos may have compatibility issues with encryption, and disabling it may resolve playback problems.

By following these steps, you can often address issues related to encrypted video playback and ensure a smoother viewing experience for your audience.

Why is my video not playing when using the iframe embed code on certain platforms?

Some platforms do not send their host/origin headers to the iframe. This means that when using the iframe embed code, our system does not receive any host information from these platforms. Without this information, our system cannot identify the domain using the iframe embeds and will deny the video request, causing an error message that the video is blocked.

What happens if I turn on the option to allow video encryption keys on all origins?

If you enable this option, our system will serve videos to empty origins as well, reducing the security of the videos. This means that even platforms not sending host information will be able to play the videos.

How can I maintain video security and prevent unauthorized access?

To maintain security, you can turn off the option "Allow video encryption keys on all origins". This will prevent videos from playing on domains that do not send host headers when using the iframe embed code.

What should I do if I am using a platform that sends an empty host header and my videos are not playing?

If you are using such a platform and your videos are not playing due to the iframe embed code, you will need to switch to using a JavaScript-based embed code on those platforms. This ensures that the necessary host information is sent, allowing our system to properly identify the domain and serve the video.